POST COVID-19 HYGIENE PROTOCOLS

FOR STAFF MEMBERS

  • Training and regular practice of safety and hygiene protocols. 

  • Physical distancing of at least 6 ft. (2 meters). 

  • The body temperature of all staff members is taken upon arrival and they will pass —before and after their shift— through a sanitization cabin with a steam system. 

  • Touchless hand sanitizer dispensers located at key points. 

  • Sanitizing mats in high-touch areas. 

  • Hand washing at least every hour, for a minimum period of 20 seconds. 

  • Personal protection equipment.

Our staff members are prepared to report any suspected case of COVID-19. We also guide our guests on how to inform our staff in case of symptoms. A doctor is available for any medical evaluation that is required. 

If the suspected case of "COVID-19" or symptoms are confirmed, the patient will be transported to the hospital; the suite will be sanitized and we will follow-up the patient’s situation. This suite will be locked for the right sanitization and release process.

Our guests’ and staff members’ health and well-being are the most important. It is with great pride that we inform you about the recent acknowledgment of our properties with the "SAFE TRAVEL" stamp by the World Travel and Tourism Council (WTTC). this distinction aims to guarantee travelers around the world that strict hygiene standards and protocols have been adopted to provide a 100% safe stay.

This is why, based on the protocols dictated by the World Health Organization and the government of Mexico, we created the following hygiene program, which includes the daily essential security procedures in all Velas Resorts’ properties.

FOR GUESTS

  • We take the body temperature of each guest. 

  • We ask our guests to use the sanitizing mat, wash their hands, and use hand sanitizer. 

  • Guests’ luggage is sanitized as well. 

  • We share with them all the security and hygiene protocols

  • All high-touch points are sanitized after their check-in and check-out. 

  • Each guest is provided with a personal protection kit available upon request (gloves, hand sanitizer, wet wipes, and a face mask).

CLEANING AND SANITIZATION

  • Transportation: Our vehicles are sanitized with steam after each use. 

  • Public Areas: We increased the cleaning frequency in common areas, with special attention to surfaces such as entrance doors, credenzas, handrails, tables, desks, benches, armchairs, waiting rooms, garbage bins, and elevators. Our pools are thoroughly cleaned and sanitized every day, as well as the sun loungers mattresses, and linings. 

HEALTH OF OUR STAFF MEMBERS AND GUESTS

We only use cleaning products and chemicals authorized by EPA (the United States Environmental Protection Agency).

100%

sanitized

resorts

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FRPTFRPT

WE ARE PROUD

 BEARERS OF

STAY SAFE WITH

  • Housekeeping: The entire work equipment is sanitized at the beginning and end of shifts, including maid trolleys, suite service tables, trays, etc. There is a detailed sanitization of contact points in suites, such as desks, TV furniture, tables, chairs, remote controls, thermostat, bath furniture (shower, jacuzzi, and WC), gates, mirrors, frames, doors, handles, light switches, drawers, telephones, and floors. All the products of the minibar are replaced with sanitized products at the end of each guest's stay, as well as the air conditioning is sanitized. 

  • Experiences: We promote that our guests follow the hygiene procedures to enter the restaurants, Spas, gyms, boutiques, Kids ’and Teens’ Clubs. In every area, all objects are sanitized and maximum capacities are determined according to the governmental directions, to keep physical distancing. 

  • Food and Beverages: The strict hygiene procedures for the staff are emphasized and registered. Our staff members wear a face mask at all times. The crockery is washed and sanitized, as well as other high-touch points (tables, chairs, napkins, trays, service bars, check holders, and pens). We reduced printed menus and instead, we provide a QR code so that guests can read it from their personal device. Suite service is delivered at the door, and all meals are protected with plastic film or a food cover. 

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